Shipping & Returns

Processing Time

Our standard processing time for available mold designs is 2–3 weeks, excluding weekends and holidays.

Processing times may vary for custom orders, large orders, and made-to-order designs. Any applicable timeframe will be discussed before the order is confirmed.

Shipping

Orders over $35 qualify for free standard shipping within the United States. We will use the most economical shipping method available.

If you prefer faster delivery, please select an expedited shipping option at checkout. Please note that upgrading the shipping method does not shorten the order’s processing time.

International customers are responsible for shipping costs and any applicable customs charges, import duties, taxes, or courier brokerage fees.

Returns & Replacements

Please contact us within 3 days of delivery if there is a problem with your order.

Because our silicone molds are handmade and produced to order, returns and replacements are accepted only when a mold arrives defective or damaged.

To qualify for a return or replacement:

  • The mold must be unused.

  • The issue must be reported within 3 days of delivery.

  • Photos showing the defect or damage must be provided.

  • The mold must be returned within 14 days after the return label is issued.

Once your request is approved, a prepaid return label will be sent to your email address.

We are not responsible for damage caused by improper use, incorrect resin ratios, excessive heat, direct flame, premature demolding, harsh chemicals, improper storage, or failure to follow the resin manufacturer’s instructions.

If the returned mold contains damage beyond the issue originally reported, a 30% damage fee may be deducted from the refund or charged before a replacement is issued.

Refunds and replacements are processed after the returned mold has been received and inspected and any applicable fees have been paid.

Cancellations

Orders may be canceled within 24 hours of purchase or before the order has entered production or shipped, whichever occurs first.

Once production has begun, the order cannot be canceled because the mold is being made specifically for your order.

Lost, Stolen, or “Delivered” Packages

If your tracking information shows that your package was delivered but you cannot locate it:

  • Check with family members and neighbors.

  • Look around your property and any designated delivery areas.

  • Allow an additional 1–2 business days, as carriers occasionally scan packages before completing delivery.

  • Contact the shipping carrier or your local post office for assistance.

Once a package has been transferred to the shipping carrier, ResinAble Studio cannot control its delivery. We are unable to issue refunds for packages marked as delivered that are later reported as missing or stolen.

If you believe your package was stolen, please contact the carrier and file a report with your local police department.

Rush Orders

If you need your order completed before the standard processing time, please contact us before placing your order to confirm availability.

Approved rush orders are subject to a fee equal to 20% of the order total. A separate invoice will be sent by email and must be paid within 24 hours. Rush orders are scheduled in the order that rush fees are received.

The rush fee applies only to production time. It does not shorten shipping transit time. Please select an appropriate shipping method at checkout if expedited delivery is also required.

Business Hours

Our business hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time.

Messages are typically answered within 48 business hours, excluding weekends and holidays.

If you have any questions about your order, please contact ResinAble Studio before making your purchase.