Refund policy

Return and Refund Policy

Thank you for shopping at ResinAble Studio.

Due to the unique, handcrafted, and custom nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and processed. Please review the specific guidelines for our product lines below before completing your purchase.

1. Custom & Personalized Items

All custom items (including but not limited to Custom 3D Figurines, personalized miniatures, and made-to-order characters) are uniquely created based on individual customer specifications and reference photos.

  • No Cancellation: Once digital 3D design work or manufacturing begins, orders cannot be canceled.

  • No Refunds/Returns: Because these items cannot be resold, we do not offer refunds, returns, or exchanges under any circumstances once the item is produced or shipped.

  • Approval Process: For custom designs, a digital preview is provided before final production. It is the buyer’s responsibility to thoroughly review and approve the design.

2. Silicone Molds & Craft Supplies

To ensure the highest quality and safety hygiene standards for all of our customers, our silicone molds and commercial supplies are non-returnable.

  • We cannot accept returns on molds because we cannot verify if they have been exposed to resin, chemicals, dust, or pet dander once they leave our clean studio environment.

3. Damages and Issues (Exceptions)

Please inspect your order immediately upon receipt. While we do not accept standard returns, your satisfaction is very important to us.

  • If your item arrives defective, significantly damaged during transit, or if you receive the wrong item, please contact us within 48 hours of delivery at [Insert Your Business Email Here].

  • To be eligible for a replacement or store credit in the case of damage, you must provide clear photographs of the damaged product and the original shipping packaging.

4. Lost or Stolen Packages

ResinAble Studio is not responsible for packages that are lost, stolen, or delayed by the shipping carrier (USPS, UPS, etc.) once they have been scanned and departed our facility. We highly recommend monitoring your tracking information closely.

By completing your purchase at checkout, you agree to and accept the terms of this Return and Refund Policy.

Return and Refund Policy

Thank you for shopping at ResinAble Studio.

Due to the unique, handcrafted, and custom nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and processed. Please review the specific guidelines for our product lines below before completing your purchase.

1. Custom & Personalized Items

All custom items (including but not limited to Custom 3D Figurines, personalized miniatures, and made-to-order characters) are uniquely created based on individual customer specifications and reference photos.

  • No Cancellation: Once digital 3D design work or manufacturing begins, orders cannot be canceled.

  • No Refunds/Returns: Because these items cannot be resold, we do not offer refunds, returns, or exchanges under any circumstances once the item is produced or shipped.

  • Approval Process: For custom designs, a digital preview is provided before final production. It is the buyer’s responsibility to thoroughly review and approve the design.

2. Silicone Molds & Craft Supplies

To ensure the highest quality and safety hygiene standards for all of our customers, our silicone molds and commercial supplies are non-returnable.

  • We cannot accept returns on molds because we cannot verify if they have been exposed to resin, chemicals, dust, or pet dander once they leave our clean studio environment.

3. Damages and Issues (Exceptions)

Please inspect your order immediately upon receipt. While we do not accept standard returns, your satisfaction is very important to us.

  • If your item arrives defective, significantly damaged during transit, or if you receive the wrong item, please contact us within 48 hours of delivery.

  • To be eligible for a replacement or store credit in the case of damage, you must provide clear photographs of the damaged product and the original shipping packaging.

4. Lost or Stolen Packages

ResinAble Studio is not responsible for packages that are lost, stolen, or delayed by the shipping carrier (USPS, UPS, etc.) once they have been scanned and departed our facility. We highly recommend monitoring your tracking information closely.

By completing your purchase at checkout, you agree to and accept the terms of this Return and Refund Policy.